The agent that booked my whole week — and the one that quit

For seven days I let software run my schedule. It went better, and stranger, than I expected.

By Thursday one of the two agents had started declining meetings on my behalf — politely, firmly, and without asking.

It was not malfunctioning. It was doing exactly what I asked, just more literally than I meant.

That gap — between what we ask for and what we mean — is the whole story of this generation of agents.